Selling SIP Course Enhanced With WebRTC

Selling SIP Communications – Closet to Cloud Training

As it has been said, “you can’t sell what you don’t know” and “you can’t implement what you don’t understand.” This half-day to one-day course (adding QoS and Problem Solving) accelerated course represents “real world” actionable experiences with more than 30 implementations and experiences. This course is for new-hires, new-to-sales, new-to-SIP and anyone wanting to sell more faster with shorter sales cycles. Cost effective, rapid delivery and optional certification, the course will pay for itself in your first day or next day of selling SIP.

Part 1 – Why Are Customers Buying SIP

1 – Lower NRC-Non-Recurring Costs – fewer parts to buy

2 – Lower MRC-Monthly Recurring Cost – fewer trunks, free on-net calling

3 – Fewer provider inter “faces” – techs to billing clerks

4 – Fewer “parts” to replace, implement, support

– Switches, routers, cabling, phonesets

5 – Easier administration – “DIY-Do It Yourself MAC-Moves/Adds/Changes”

6 – Better training – online

7 – Increased productivity – no wasting time retrieving vmail

8 – More productive phone features – “findme-followme”

9 – Lower support costs – “one support number does it all”

10 – Lower integration costs of future services

Part 2 – What Needs To Be Done For Successful UC Implementation – Don’t Do SIP Without IT !

1 – User Needs Assessment

2 – Network Assessment

3 – Systems Upgrade

4 – Pre–Installation Planning

5 – Data Systems Integration

6 – Installation and Cutover

7 – Managing Change – Training

8 – Ongoing Use and Expectations

9 – Billing

10 – Managed Services & Future Apps

NEW – WebRTC Enhanced Networks

– Introduction to WebRTC

– Integrating WebRTC into Other Networks

–  Benefiting Enterprise Users

–  Building the Infrastructure

Here are six solutions scenarios:

#1 –  Enterprise Architecture

#2 – Enterprise Architecture

#3 – Multiple Backend Systems

#4 – Cloud Provider

#5  – Lync Integration

#6  – PSTN Off Net

– Making a Business Case

– Enhanced Calling Enterprise Contact Centers

– Emerging Communications Enhanced Business Process Applications

Pratical Diagnosing & Tools for Troubleshooting SIP Networks for Sales Staff

1 – Problems:

– Delay

– Jitter

– Equipment Configurations

– Clipping & Dipping

– VAD-Voice Activity Detectors –

– Connection Issues

– Echo

– Signal-Noise Level and & Loss

– Comfort Noise

– Packet Loss Concealment

– Zero Insertion

– Waveform substitution

– Model-based methods

– Crosstalk – Nearend and Farend

– Serialization

– Packet Payload Delays

– Packet Sizing Problems – Take the “Vo-eye-P Test”

– Transcoding Problems

– Asynchronous Transcoding Problems

– Electrical Interference – Surges, Sags, Shared Neutrals

2 – Testing for Problems

– RTCP-XR-MRB-eXtended Reports – Metrics Report Block

3 – More than 30 Problems & Solutions – like “CarTalk” bring your problems to “Nettalk”

4 – Best Practices – review of concepts such as Resiliency & Reliability – QoS in VoIP-SIP

All sections can be delivered online, onsite and via webinar with/without assessment and certification and available for immediate delivery. Contact cross@gocross.com or call 303-594-1694 for scheduling or details.

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