Get Seriously SIP Cybersecurity Smart and Certified – 100+ Compelling Reasons

Here are just some of the 100+ compelling reasons for attending and achieving certification via the Certification Corporation Certified SIP Professional program:

52+ SIP Cybersecurity Recommendations and Solutions to SIP Attacks

1 – Malformed message attacks

2 – SPIT-SPam over Internet Telephony

– Robocalling SPIT

3 – Memory “leak” buffer overflow attacks

4 – VOMIT-Voice Over Misconfigured Telephony

5 – DOS-Denial-of Service attacks (overload, part SYN, FIN)

6 – TDoS – Telephony Denial of Service attack

– Part of an extortion scheme

– Spoofed Caller IDs to hide their origin

7 – Eavesdropping

8 – Masquerading (Trojan Horses) as a phone, user, server, as a customer

9 – Media injection – insertion of audio/video (hate – xrated) into call flow

10 – SIP redirect – fork call forwarding to another location

Others will be explained and explored in class.

40+ SBC/Edge and SIP Trunking Troubleshooting

1 – Calljacking*

2 – Jitter/echo

3 – Buffer overflow

4 – CODEC mismatch – asynchronous transcoding problems

5 – Audio – choppy, clipped, screeching, robotic, etc.

6 – VAD issues

7 – Noise – White/Pink/Brown

8 – Clipping and Dipping

9 – DSP – serialization

10 – Propagation

Others will be explained and explored in class.

*Like ABC News story on NYT, HuffPost, Twitter are you prepared for DNS IP Highjacking SIP Calljacking attacks prevention, detection and recovery are presented.

10 Business/Customer Reasons

1 – Increase the revenue “uptake” or performance level cycle

2 – Increase the speed of sale or implementation

3 – Provide a more comprehensive strategic view of project scope

4 – Reduce customer support costs

5 – Increase customer satisfaction

6 – Increase user service/product usability-acceptance

7 – Increase customer retention

8 – Demonstrates company commitment to education and professionalism

9 – Demonstrates career commitment

10 – Increase employer value to stakeholders

Email cross@gocross.com for more or call 303-594-1694 for registration in Boulder or inhouse class at your location.  These courses are Made in the USA !

 

Selling SIP – Closet to Cloud Training – Now with WebRTC

Selling SIP Communications – Closet to Cloud Training

As it has been said, “you can’t sell what you don’t know” and “you can’t implement what you don’t understand.” This half-day to one-day course (adding QoS and Problem Solving) accelerated course represents “real world” actionable experiences with more than 30 sales and implementation experiences of hosted and premise UC/SIP. This course is for new-hires, new-to-sales, new-to-SIP and anyone wanting to sell more faster with shorter sales cycles. Cost effective, rapid delivery and optional certification, the course will pay for itself in your first day or next day of selling SIP.

Part 1 – Why Are Customers Buying SIP

1 – Lower NRC-Non-Recurring Costs – fewer parts to buy

2 – Lower MRC-Monthly Recurring Cost – fewer trunks, free on-net calling

3 – Fewer provider inter “faces” – techs to billing clerks

4 – Fewer “parts” to replace, implement, support

– Switches, routers, cabling, phonesets

5 – Easier administration – “DIY-Do It Yourself MAC-Moves/Adds/Changes”

6 – Better training – online

7 – Increased productivity – no wasting time retrieving vmail

8 – More productive phone features – “findme-followme”

9 – Lower support costs – “one support number does it all”

10 – Lower integration costs of future services

Part 2 – What Needs To Be Done For Successful UC Implementation – Don’t Do SIP Without IT !

1 – User Needs Assessment

2 – Network Assessment

3 – Systems Upgrade

4 – Pre–Installation Planning

5 – Data Systems Integration

6 – Installation and Cutover

7 – Managing Change – Training

8 – Ongoing Use and Expectations

9 – Billing

10 – Managed Services & Future Apps

NEW – WebRTC Enhanced Networks

– Introduction to WebRTC

– Integrating WebRTC into Other Networks

–  Benefiting Enterprise Users

–  Building the Infrastructure

Here are six solutions scenarios:

#1 –  Enterprise Architecture

#2 – Enterprise Architecture

#3 – Multiple Backend Systems

#4 – Cloud Provider

#5  – Lync Integration

#6  – PSTN Off Net

– Making a Business Case

– Enhanced Calling Enterprise Contact Centers

– Emerging Communications Enhanced Business Process Applications

Optional Diagnosing & Tools for Troubleshooting SIP Networks

1 – Problems:

– Delay

– Jitter

– Equipment Configurations

– Clipping & Dipping

– VAD-Voice Activity Detectors –

– Connection Issues

– Echo

– Signal-Noise Level and & Loss

– Comfort Noise

– Packet Loss Concealment

– Zero Insertion

– Waveform substitution

– Model-based methods

– Crosstalk – Nearend and Farend

– Serialization

– Packet Payload Delays

– Packet Sizing Problems – Take the “Vo-eye-P Test”

– Transcoding Problems

– Asynchronous Transcoding Problems

– Electrical Interference – Surges, Sags, Shared Neutrals

2 – Testing for Problems

– RTCP-XR-MRB-eXtended Reports – Metrics Report Block

3 – More than 30 Problems & Solutions – like “CarTalk” bring your problems to “Nettalk”

4 – Best Practices – review of concepts such as Resiliency & Reliability – QoS in VoIP-SIP

All sections can be delivered online, onsite and via webinar with/without assessment and certification and available for immediate delivery. Contact cross@gocross.com or call 303-594-1694 for scheduling.